It is a job that used to be done in the United States, but has now been “outsourced” or “off-shored” to India. To a call center where the night shift studies accent neutralization to flatten their English to sound more American and adopt American-sounding work names. And the 24/7 call centers are just the tip of the iceberg, a visible wave of globalization.
Millions of 20-something Indians want their piece of “The Great Indian Dream,” says New York Times foreign affairs columnist Thomas Friedman, who is back from a deep tour of India with word on how globalization is playing out on the other side of outsourcing.
Click the “Listen” link to hear Tom Friedman make the case for why the global labor shift from Bloomington to Bangalore is good for the world.
Guests:
Thomas Friedman, Pulitzer Prize-winning foreign affairs columnist, The New York Times and author of “The Lexus and the Olive Tree: Understanding Globalization”. His new documentary “Thomas L. Friedman Reporting: The Other Side of Outsourcing” premieres on the Discovery Channel on June 3, 2004.
